Satisfaction Guarantee

100% Satisfaction Guarantee

We guarantee your satisfaction on every product you purchase at babybrezza.com.

Lowest Price Guarantee:

• We are confident that Babybrezza.com offers the best possible price anywhere. If you find a lower price on an identical item, from a qualifying online retailer, call 1888.396.6552 and our Customer Care team will validate and match the price (Exclusions apply)
• Price match may be requested at time of purchase or within 7 days after purchase.

Rules:

• Price match is strictly limited to items purchased at BabyBrezza.com.
• Only one price adjustment can be claimed within 7 days of purchase from Babybrezza.com.
• The item must be identical (color, size, model number) and in stock at the qualifying online retailer including Amazon.com (excluding marketplace sellers), BuyBuyBaby, Target, Best Buy, Walmart, Dillard’s, Meijer, Pottery Barn Kids, Monica & Andy, and Nordstrom.
• The price for an item must be listed and valid at the time of match. We will check the qualifying online retailer website to validate price, item and availability.
• BabyBrezza.com order number or receipt is required for price adjustments after purchase.

Exclusions:

• Clearance, flash sales, closeout, liquidation sales, damaged, used, open package, refurbished, pre-owned, or rent/lease to own items.
• Coupon offers, email signup offers, loyalty cards, promotional codes, credit card offers, gift card offers.
• Excludes products sold by a marketplace seller/third-party reseller, unauthorized reseller, on Ebay/Mercado and any other website or retail store not explicitly listed in these Rules & Limitations.
• Validation of price, item, and availability will be checked against the website of the qualifying online retailer.
• Circulars, printed ads, email discounts & brick and mortar store prices cannot be validated and are excluded from price matching.

Hassle-Free 45-day Returns

If you are in any way dissatisfied with a product you ordered, we’ll exchange it, replace it or refund your money within 45 days of purchase with free return shipping.

You can initiate a return directly from your order history page on your account or contact our Customer Care team at 1888.396.6552 to receive specific information about how to return an item.

• If the product returned is in the original unopened box, you will get full refund (minus original shipping fee paid).
• If box is opened, refund can only be in the form of store credit in the amount of original purchase price (minus original shipping fee paid).

You can view our Shipping and Return policy details here.

18 Month Extended Warranty

Exclusive to products purchased at BabyBrezza.com, we offer the extended warranty period of 18 months from the original date of purchase.

If a Baby Brezza product was purchased at any other retailer, the warranty period is one year from the original date of purchase. 

You can view our warranty details here

Expert Support 7 days a week

We know you are already busy caring for your baby. In order to better support you when you need help, we have increased our hours of customer support to seven days a week (M-F 9-8pm EST, weekends 10-7pm EST).

We’ve also doubled our staff to ensure you don’t have to wait long to talk to a support specialist. You can call us at 888.396.6552 or email us.

You can learn all the ways you can contact us here.